How to Delete Knowledge Base Article Follow

In Salesmate, you can permanently delete a knowledge base article if it is no longer needed. This action removes the article from the system and cannot be undone, so ensure that deletion is the right choice before proceeding.

How to Delete an Article

• Click on Articles under More from left side outreach.

• If multiple knowledge bases exist, select the appropriate one from the top left corner.

• Locate the article you want to delete.
• Click on the Actions button and choose Delete.

• A confirmation dialog will appear:
  • If the article has a single-language translation, the prompt will state:
    "Are you sure you want to delete this article? This action is irreversible."
  • If you prefer to retain the article but remove it from visibility, consider archiving instead. You can learn more from here.

• Click Yes to confirm.

• A success message will appear: “Deleted successfully.”