How to Unarchive Knowledge Base Articles Follow

In Salesmate, you can unarchive a knowledge base article to restore it for public or internal access. Unarchiving brings the article back to its original state, making it accessible again.

How to Unarchive an Article

• Navigate to Articles from left side outreach under More.
• If multiple knowledge bases exist, select the appropriate one.
• Locate the article you want to unarchive.

• Click on the Actions button and choose Unarchive.

• A confirmation dialog will appear:
  • "Are you sure you want to unarchive this article? It will be restored to its previous state."
• Click Yes to confirm.

• A success message will appear: “Unarchived successfully.”