How to Archive Knowledge Base Articles Follow

In Salesmate, you can archive a knowledge base article instead of deleting it. Archiving removes the article from public or internal access while keeping it stored for future reference or reactivation.

How to Archive an Article

• Navigate to Articles from left side outreach
• If multiple knowledge bases exist, select the appropriate one.
• Locate the article you want to archive.

• Click on the Actions button and choose Archive.

• A confirmation dialog will appear:
  • "Are you sure you want to archive this article? You can restore it anytime from the archived list."
• Click Yes to confirm.

• A success message will appear: “Archived successfully.”