Go to Intent Follow

The Go to Intent action allows your AI Agent to instantly jump to a specific intent-based flow at any point during the conversation. This is especially helpful when you want to re-route a user based on their input or choices without re-detecting the intent.

Topics Covered:

• How to Configure Go to Intent Action
• Practical Example 

How to configure the Go to Intent action

• Navigate to the More option from the left menu bar
• Click on the AI Pilots >> Select the AI pilot from the top Drop-Down
• Move to the Execution Flows
• Click on New

• Once you have selected the Trigger, click , select the Go to Intent as an action.

Once selected, configure the following details:

• Name: Assign a meaningful name to this action for easy identification within your flow.
• Description: Optionally, describe the purpose of this action.
• Intent Flow: Select a predefined intent flow that should be executed further.

• Click Save once your configuration is complete.

Practical Example

Once a chat is initiated on our website, I want to identify the type of support the visitor needs. Based on their response, the lead or contact will be routed to a relevant subflow, such as Technical Support, Billing & Invoice Support, or Order Status, for a more personalized and efficient experience.