Post Follow

In this article, we will learn about how to configure the Post action. This action displays a popup message to visitors or contacts during a conversation and is particularly useful for gathering quick reactions or text-based feedback—such as asking users if they’re enjoying a specific feature.

Topics Covered

• How to Configure the Post Action
• Practical Use Case

How to Configure the Post Action

• Name: Assign a clear and descriptive name for the action to easily identify its purpose.
• Message: Enter the content of the message to be displayed.
  Variables or entities can be inserted into the message for dynamic personalization.
• Post Type: Select the display size of the post message—choose between Small or Large.
• Response Type: Decide how the user should interact with the post:
  • Reactions: Allows you to specify reaction options (e.g., thumbs-up, thumbs-down).
  • Text Input: Enables free-text responses from the user.
• Delivery Type: Choose how the post will be presented—either as a Snippet (compact display) or Full (expanded display).
• Listen to Other Intents: Enable this option if you want the agent to detect and trigger other intents based on the user’s input. What is Intent and how to configure

Practical Use Case:

• Display a popup message like “Hurry! Get 20% off on all orders for the next 24 hours!”
• Include a CTA (Call to Action) button (e.g., “Shop Now” or “Claim Discount”) as part of the reaction options.
• If the customer selects the action, the flow continues with the discount code or directs them to the sales page.
• If the user doesn’t respond or shows no interest, the flow can provide other shopping recommendations or offer assistance.