Page Redirect Follow

The "Page Redirect" action allows AI Pilot to seamlessly redirect customers to a specific URL during an interaction. This can be used to guide users to a help article, form, product page, or any other external or internal resource.

Topics Covered

• How to Configure the Redirect Action
• Practical Use Case

Steps to Configure the Page Redirect Action:

• Navigate to the AI Pilots section and select your desired Execution Flow.
• In the flow canvas, click + to add a new step
• Select Page Redirect – Action (Agent) from the list

• Enter a Name: Provide a name for the action to identify it easily within your flow.
• Add a Description (Optional):Include a short internal note or description if needed.
• Enter the Page URL: Input the destination URL where you want to redirect the customer. You can also use variables or entities to make the link dynamic.
• Save the Configuration: Click Save to apply the changes.

Practical Use Case

Let’s imagine a scenario where the intent "Refund Request" is detected during a chat. You’ve already defined this intent in system. Now, when a user types something like “How can I get a refund?”, the system identifies the intent and automatically triggers a Page Redirect action. The user is seamlessly redirected to your refund policy page https://yourcompany.com/help/refund-policy. This redirect event is then logged in the conversation timeline for future reference or follow-up.