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01-04-2026: Planned Upgrade Follow

PU_Jan 2026_support.png
To enhance our services, add new features, and clear outdated data, we will perform scheduled maintenance for the Salesmate platform on Sunday, January 4, 2026.
  • Saturday, January 3, 2026 - 8:30 PM EST (UTC-5)
  • Sunday, January 4, 2026 - 7:00 AM IST (UTC+5:30)
  • Sunday, January 4, 2026 - 11:30 AM AEST (UTC+10)
  • Sunday, January 4, 2026 - 1:30 AM GMT (UTC+0)
The upgrade is expected to take approximately 5 hours (estimated window: 7:00 AM to 12:00 noon IST). During this window, Salesmate services may be intermittently inaccessible.
Note: All your data is secure and protected. We will take every precaution to complete the release quickly and safely.
During this time, you may experience intermittent access to your account. Automations, sequences, campaigns, and jobs that depend on platform services may be paused and will resume once systems are back online. If you have questions, contact us via chat from our website (https://salesmate.io) or email support@salesmate.io.

A sneak peek into the updates

# Module Release Item Description
01 Quotes & Documents Cover pages and branding
  • Cover pages for quotes so you can add a concise intro with scope, outcomes, and timeline before pricing.
  • Header and footer image support to keep branding consistent across quote templates.
  • Run-time variables and variable review to auto-populate fields and avoid blank values.
02 AI Agents Messaging and scheduling
  • Instagram DMs are now supported so agents can auto-reply and engage leads directly from social DMs.
  • Agents can reschedule and cancel meetings to reduce manual scheduling back-and-forth.
03 Inbox & Communication Widgets and unified inbox
  • Email widget improvements: delivery status, tracking, and send channel presented in one view.
  • Unified Inbox upgrades: cross-workspace conversations and WhatsApp contextual replies.
  • Unified business hours for chat and the meeting scheduler.
04 Automation & Platform Smart Flow and Knowledge Base
  • Smart Flow upgrades: email deal participants, multiple internal recipients, improved logs, and domain selection.
  • Knowledge Base revamp to manage internal articles, external URLs, and documents from one place.
05 Xero Integration Authentication upgrade
  • We upgraded Xero authentication. Some users will need a one-time re-authorization or migration to keep their sync running.

 

Note: Keep an eye on your inbox for a Release Note from Salesmate that will include full details, guidance, and any required actions. 

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