Record Voicemail Follow

The Record Voicemail action allows callers to leave a voice message when they cannot be connected to a live person.

The voicemail is associated with the call activity and can be played from the associated contact's conversation. If the call is not associated with a contact, the voicemail is available in the activity assigned to the selected user.

Topics covered:

• When to Use Record Voicemail 
• Configure Record Voicemail 

When to Use Record Voicemail

Use this action when you want to give callers an option to leave a message instead of speaking to someone immediately.

Common scenarios include:

• Handling calls outside business hours.
• Providing a fallback when no agent is available.
• Allowing callers to press an option to leave a voicemail.
• Handling emergency or holiday closures.
• Providing a backup when call routing is unsuccessful.

Configure Record Voicemail

• Maximum Recording Length: Set the maximum amount of time a caller can record a voicemail.

  The recording automatically stops when this limit is reached.

  Range: 5–600 seconds

• Stop Recording After Silence: Specify how long the caller can remain silent before the recording automatically stops.

  Range: 1–60 seconds

• Play Beep: Enable this option to play a beep immediately before the voicemail recording starts.
• Stop Recording on Keypress: Enable this option to allow the caller to end the recording early by pressing a keypad key.

• Recording Stops When Caller Presses: Choose the keypad key that the caller can press to stop the recording.

  Available options:

  • #
  • *

  This setting is available when Stop Recording on Keypress is enabled.

• Whom to Assign This VM: Select the user who should be assigned the voicemail activity.

  You can select from the available active users.