Conversation Reports
- Total closed conversations by user
- Time to reply conversation by user
- Time to reply conversation by the team over time
- Time to close the conversation by user
- Remarks from Contacts
- Ratings over time
- Conversation Performance
- Conversation Leaderboard
- Conversation Count by Source URL
- Conversation Count by Referral URL
- Overview of Chats by OS (operating system)
- Overview of Chats by Devices
- Overview of Chats by Browsers
- Chat Journey - Insights