Note: This is applicable to only "Salesmate Voice & Text" Users
Topics Covered:
- What is Know Your Customer (KYC)?
- KYC Requirements in the United Kingdom
- What KYC information will be required for Individuals/Businesses in the UK?
What is Know Your Customer (KYC)?
- KYC is essentially customer information that is required to identify and verify an individual or business is who they say they are and commonly consists of name, address, and date of birth for Individuals and company name, registered address, business verification documents, etc for businesses
KYC Requirements in the United Kingdom
- Given the rise in scams and fraud over the last few years, the UK regulator issued updated Know Your Customer (KYC) guidelines that Twilio is implementing in 2024.
- These new requirements will be put in place to protect consumers from fraud, spam, and bad actors by requiring businesses to submit and verify their businesses with Twilio.
What KYC information will be required for Individuals/Businesses in the UK?
- Individual: Local/National/Mobile/Toll-Free Numbers
- Business: Local/National/Mobile/Toll-Free Numbers
Individual: Local/National/Mobile/Toll-Free Numbers
Information Required | Documentation Required |
Acceptable Documentation One of the following |
Name | Proof of Identity |
|
UK Address Must be a valid United Kingdom address. |
Proof Of Address |
|
UK Emergency Address
|
No documentation required | |
Date of Birth | No documentation required | |
Phone Number This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a CPaaS provider such as Twilio. |
No documentation required | |
No documentation required | ||
Comments (optional) | No documentation required |
Business: Local/National/Mobile/Toll-Free Numbers
Information Required | Required Documentation | Acceptable Documentation |
Business Name |
|
|
Registration Authority |
Proof of Identity (Documentation is required for businesses not using a UK Companies House Registration Number) |
|
Business Registration Number | Proof of Identity (Documentation is required for businesses not using a UK Companies House Registration Number) |
|
Website address | No documentation required | |
Business Address Must be a valid address. May be anywhere in the world |
No documentation required | |
Emergency Address (if different from business address) May be a valid address. May be anywhere in the world | No documentation required | |
Authorized Representative's* Name | No documentation required | |
Authorized Representative Phone Number This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a CPaaS provider such as Twilio. |
No documentation required | |
Authorized Representative's Work Email | No documentation required | |
Direct Customer - My business uses Twilio to communicate internally or with our customers.
Independent Software Vendor (ISV) Reseller, or Partner - My business uses Twilio in a product that I sell to my customers. |
No documentation required |
|
If you are an Independent Software Vendor (ISV), will you assign the Twilio phone number(s) to your end customer(s)? (Yes/No) | No documentation required | |
Comments (optional) |
Note: The authorized representative should be a senior manager in the company who is responsible for phone numbers.
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