Manually Mark contacts as Finished

There can be many reasons where the contacts in the sequences are required to be marked as finished so as to end the sequence. Some of the reasons are:

1. The two way email sync is not configured.
2. The sync is disabled due to authorization failure.
3. The contact might have replied to any of your secondary email id which is not configured inside Salesmate.
4. The customer answered to any of your teammates who are not part of the Sequence

How to mark a contact as Finished (Replied)

Follow the steps mentioned below:

1. Go to More >> Sequences
2. Click on Sequence name
3. Click on Contacts tab
4. Find the contact
5. Hit on Actions button
6. Select "Mark Replied"

From the Contact Detail page

1. Search the contact
2. Go inside Contact Detail page
3. Find the sequence widget showing all active sequences for the particular contact
4. Click on actions button
5. Select "Mark Replied"