Manually Mark contacts as Finished Follow

There can be many reasons where the contacts in the sequences are required to be marked as finished so as to end the sequence. Some of the reasons are:

• The two-way email sync is not configured.
• The sync is disabled due to authorization failure.
• The contact might have replied to any of your secondary email id which are not configured inside Salesmate.
• The customer answered to any of your teammates who are not part of the Sequence

Topics Covered:

• Mark the Contact Finished from Sequences
• Mark the Contact Finished from Contact Detail page

Mark the Contact Finished from Sequences

Follow the steps mentioned below:

• Navigate to More Icon on the left Menu bar.
• Click on Sequence

• Select the Sequence name

• Find the Contact
• Hit on Actions button
• Select "Mark Replied"

Mark the Contact Finished from Contact Detail page

• Navigate to Contact Module
• Select the Contact and open it in a Detail page
• Find the sequence widget showing all active sequences for the particular contact
• Click on three dots. 
• Select "Mark Replied"