Introduction to Transcripts Follow

Transcripts provide a detailed written record of the spoken dialogues during a call recording. They are displayed in the Call Transcription Screen in a conversational format, arranged sequentially as the participants talk. The transcripts are packed with features to ensure seamless navigation and interactivity. Click here to learn how to access Transcripts.

Topics covered

• Transcript Display
• Transcript Actions
• Search and Filter

Transcript Display

• The Transcript will show the speaker's name, avatar, and timestamp for easy identification.
• Every transcript displays the count of reactions, comments, and detected trackers. If no tracker is found, the tracker icon is hidden.
• The timestamp (in hh:mm format) is interactive, allowing you to jump directly to the corresponding part of the recording. During playback, transcripts are automatically highlighted to align with the current segment being played.
• Dialogues are listed in ascending order based on their timestamps, mimicking the natural flow of the conversation.

Click here to learn more about checking call transcription details.

Transcript Actions

Hovering over a transcript will have a three-dot menu with the following options. 

• Opens a popup to view existing comments and add new ones. Learn more About Comments
• Allows selecting an emoji reaction from a popup.
• You can add the Tracker to track the conversation.
• Copies the transcript text to your clipboard.

Search and Filter

• Filters in Transcription Details streamline finding specific transcript segments through options like Search, Participant Filter, and Tracker Filter.
• The Search Box highlights keywords, while Participant and Tracker Filters allow filtering by speakers or predefined criteria. Learn more in Filters within Transcription Details.