How to Enable Call Transcription Follow

You must activate the transcription feature through the Voice & Text settings to enable call transcription for a phone number.

Topics Covered:

• Steps to Configure Call Transcription
• Steps to Set Minimum Duration for Call Transcriptions
• Steps to Summarize Transcriptions Automatically

Steps to Configure Call Transcription:

• Navigate to the Profile Icon at the top right corner.
• Click on Setup to open the settings page.
• Head over to the Voice & Text category in the menu.
• Click on Voice Apps.

Next, you’ll need to select the number for which you want to enable call transcription.

• Edit the Number Configuration by selecting and editing the phone number from the list.

• In the settings, enable the Call Recording toggle.

• Once call recording is activated, enable the Call Transcription toggle.

• Click on Save to apply the changes.

• A Checkmark will appear next to the number in the transcription column, confirming that transcription is successfully activated.

Steps to Set Minimum Duration for Call Transcriptions:

• Navigate to the sidebar and select Call Transcription.
• Set the minimum duration for transcription (minimum value is 2 minutes).

Steps to Summarize Transcriptions Automatically:

• Navigate to the sidebar and select Call Transcription.
• Enable the toggle button for “Summarize Transcriptions Automatically”