Single-Select Follow

Salesmate Surveys provide diverse question formats to help you collect actionable insights. The Single Select question type allows respondents to choose exactly one answer from a predefined list. This format is ideal for questions where only a single response is appropriate, such as satisfaction ratings, Yes/No questions, or preference selection.

Topics Covered:

• Adding a Single-Select Element to Your Survey
• Practical Example

Adding a Single-Select Question

To include a Single-Select question in your survey:

• Navigate to Surveys from the left side under Outreach.
• Open your survey from the Survey listing screen.

• Create a New Survey or open an existing one.

• Click Add Element.

• Then select the Single-Select question type.Field Configuration Details

When adding a Single Select (Dropdown) question, you'll be prompted to set up the following:

• Question (Required): Enter the exact question you want displayed to survey respondents.
  Example: Which department assisted you today?

• Options (Required): Enter the available answer choices.

  • Minimum: 2 options required

  • Maximum: 50 options allowed
    Example: Sales, Support, Finance, Technical

• Default Value (Optional): You may pre-select one option as the default (optional).
• Mark Required: Enable this to make the sentiment question mandatory for survey submission.
• Capture Value in Salesmate Field: Map the response to an Integer or Decimal field in Salesmate. The field will update with the customer’s response.

• Once the configuration is completed, hit Save.

Practical Example

Let’s say you want to find out which department assisted a customer during their recent interaction.