Rating Follow

The Rating element type is designed to help you capture a visual and interactive score from survey respondents. This is useful when you want to measure satisfaction, experience, or opinions using an intuitive scale such as stars, hearts, or numeric values. It ensures a simple and engaging way to gather structured feedback.

Topics Covered:

• Adding a Rating Element to Your Survey
• Practical Use Case

Adding a Rating Question

To include a Rating element in your survey:

• Navigate to Surveys from the left panel under Outreach.

• Open your survey from the Survey listing screen.

• Create a New Survey or open an existing one.

• Click Add Element.

• Then select the Rating question type.

Once you have selected the Rating element, you'll need to provide the following information:

• Question: Enter the question text that should appear in the survey.
• Style: Choose how the rating should appear, such as Stars, Hearts, or Numeric.
• Color: Select a display color for the rating icons from a predefined set.
• Scale: Choose the maximum value of the rating scale (e.g., 5 for a 1–5 scale).
• Lowest Scale Value Label: Provide a label for the lower end of the scale.
• Highest Scale Value Label: Provide a label for the higher end of the scale.
• Mark Required: Enable this to make the rating mandatory for submission.
• Capture Value in Salesmate Field: You can map the rating response to a numeric custom field in Salesmate.

• Once the configuration is completed, hit Save.

Practical Example

Let’s say you want to collect feedback after a product support call. You can add a question like:
“How satisfied are you with the support you received today?”

• Use Stars as the style

• Set the scale to 5

• Map the result to a custom field like “Support Satisfaction Score” in Salesmate

This provides an at-a-glance measure of your support quality across all interactions.