Text Messaging Service Follow

The Text Messaging Service lets you send SMS and MMS messages to a large audience at once. It gives users a simple way to organize phone numbers into groups and send bulk messages efficiently.

Topics covered:

• How is the Text Messaging Service feature useful
• Create a new Text Messaging Service - Text inbox 
• Steps to Change Numbers in Text Messaging Service
• Where can we use the Text Messaging Service Feature

How is the Text Messaging Service feature useful

• Geo-Match: Send outgoing messages from a local matching number.
• Sticky-Sender: Use the same number for sending new messages to the same client to maintain conversation history

Create a new Text Messaging Service - Text inbox

To create a new Text Messaging Service - Text inbox, please follow these steps:

• Navigate to the Profile Icon in the top right corner
• Click on Setup
• Head over to the Voice & Text category
• Click on Voice Apps

• Go to the Text Messaging Services
• Hit Text Inbox

• Click on New > Classic inbox
• Give it a suitable Name

• Choose Sticky Sender if you want to maintain a single thread of communication using the same number for sending an outgoing message to a Contact

• Choose Local Connect if you want to prioritize any phone numbers in the pool that belong to the region or area code of the subscribers and save it.

• You will get options to choose numbers from your pre-purchased list (Existing Numbers) or quickly purchase the new numbers and associate. 
  • All the numbers purchased will be assigned to nobody
  • All the numbers purchased will have default settings same as what the user gets when he/she buy the number individually.

Steps to Change Numbers in Text Messaging Service

• Under Text Inbox, locate the inbox you want to modify (e.g., Marketing/xyz).

• Click on the Actions button beside that text inbox.

• From the dropdown menu, choose Change Numbers.

• Add existing Number: Salesmate will let you choose any of your pre-purchased numbers for this service. You can search numbers via Phone Number, Alias, or Location.

• Buy New Numbers: Salesmate will let you quickly buy new numbers from a particular state or area code.

Where can we use the Text Messaging Service Feature

• Sending Bulk Texts: Inside from dropdown, we will show an additional name like Real eState Pilot. Users can choose the Text Messaging Service and outgoing messages will be fired using the group of numbers.

This way, you will be able to send bulk texts.