Configure your office hours and availability Follow

Users can set Office Hours to let their customers know about their business timings and when their conversation can get a response.

Once the Chat is successfully installed, you can set up the working hours and availability that will be visible to your website visitors in the Chat widget.

To set your Availability,

• Navigate to Conversations Icon on the left menu bar
• Click on Unified Inbox

• Head to Inbox Settings on the bottom left.

• Select a Channel from the list of available channels

• Switch to the Availability tab and select the timezone in which your team operates

• Set your working hours from the options available, and you can add more hours if your team operates in different time zones

• Set the expected response time for your customers on how quickly they can get a response from you. Choose from the options:
  • In a few minutes
  • In a few hours
  • In a day
  • Don't show response time

• Once done, it gets updated.