Shopify Integration FAQs Follow

Q1: Does the integration support multiple Shopify stores?
A: Yes, you can connect multiple store in salesmate based on your subscriptions. Learn more

Q2. What happens if I delete a product, customer, or order in Shopify?
A: Deleted records in Shopify are not removed from Salesmate. The sync is one-way—Shopify to Salesmate only.

Q3. What happens if I downgrade my plan or exceed the store limit?
A: You’ll be prompted to upgrade your plan. If you’re already on the highest (Enterprise) plan, you'll be directed to contact support for assistance.

Q4. Can I trigger automation based on Shopify events?
A: Yes, you can automate actions on events like order placed, fulfilled, abandoned cart, etc.

Q5. How are duplicate contacts handled during sync?
Salesmate matches contacts based on email. If the email matches, the contact is updated (except for Owner and Contact Type). Otherwise, a new contact is created.

Q6. Can I import historical Shopify orders?
Yes. During sync setup, you can import:

• Only new orders
• All historical + new orders
• Orders from a specific custom date range

Q7. Who can configure Shopify customer field mappings in Salesmate?
A: Only users with Admin privileges in Salesmate can configure Shopify field mappings. During setup, they must assign a default owner for imported contacts, which is required for syncing customers, products, and orders.

Q8. What happens if my Shopify store plan expires?
A: The sync will stop, and you’ll see an error: "Unable to fetch data: Store plan expired." You must renew your Shopify plan and reauthorize the integration.

Q9. Can I customize which order statuses are mapped to my Salesmate pipeline stages?
A: Yes. You can either auto-create a new pipeline with stages from Shopify or map them manually to an existing pipeline.

Q10. What’s included in the first sync, and how long does it take?
A: The first sync includes all customers, products, and selected orders. Time varies based on data volume and order sync settings.

Q11. Do product variants and inventory sync correctly?
A: Yes. Product variants (e.g., size, color) sync as distinct items, and inventory levels are updated in real-time if enabled in Shopify.