Average Call Duration by Platform Report Follow

The Average Call Duration by Platform report provides an insightful summary of call handling time for each user across various platforms. It is designed to help teams analyze efficiency and identify trends in communication platforms used during calls.

• Displays the name of the user who handled the call for easy identification.
• The average length of calls the user manages helps assess their call engagement.
• Offers platform-specific segmentation, allowing for more granular analysis of call data.
• The report is pre-set to display data exclusively for the Sales pipeline, with a default date range of the last 30 days, but users can adjust the date range.

• You can add this report to your dashboard by clicking on the Add widget button, choosing the Conversations filter on the left panel, selecting the report, and clicking on the Add to dashboard option.
• Customization Tips
  • You can apply Time, Period, or user filters to tailor the report view to your needs.
  • This report can be customized to suit your needs, leveraging the robust reporting engine.

Usages

• Understand which platforms have longer or shorter average call durations, aiding in performance analysis.
• Use the call duration data to identify which platforms may require more user training for improved call handling.
• Compare call duration trends across platforms to identify top performers or areas requiring attention.