Call Volume by User and Platform Report Follow

The Call Volume by User and Platform Report delivers a clear breakdown of call activity, detailing which users make calls and the platforms utilized. It highlights the total call volume per user across platforms, offering actionable insights into user behavior and platform preferences. This report is an essential tool for tracking individual performance and assessing platform usage trends.

• The report displays the number of calls made by users breaking them into the platform. Displays: Users, Platforms, Number of calls.
• It is available to view as a Bar Chart by default
• Drill-down functionality is available so you can click on the Bar Chart to view the list of the calls.
• You can also View Related Activities by clicking on the "Actions" button of this widget which should open a detailed view of the activities associated.

• Add this report to your dashboard by clicking on the Add widget and choosing the system or activity filter on the left panel then selecting the report and clicking on the Add to Dashboard option.
• Customization Tips
  • You can apply Time, Period, or user/team filters to tailor the report view to your needs.
  • This report can be customized to suit your needs, leveraging the robust reporting engine

Usages

• Identify which platforms are being used most frequently by users, helping assess platform popularity and effectiveness.
• Detect any imbalances in platform usage and explore reasons for underperformance or over-reliance on certain platforms.
• Examine patterns in call volume by user and platform over time to forecast future needs and adapt strategies accordingly.