Interruption Frequency of Users Report Follow

The Interruption Frequency of Users Report provides valuable insights into how often users interrupt other participants during calls. By identifying trends in interruption frequency, this report helps foster better communication practices and improve overall call dynamics.

• The report is presented as a bar chart, offering a clear visual representation of each user's average interruption frequency which shows data categorized by the owner, which is the user responsible for each call.
• The report measures the frequency of interruptions made by users during calls.
• The data is segmented by owner (user), allowing for an individualized breakdown of performance across different users.
• Data is aggregated by calculating the average of the frequency of interruptions.
• The report defaults to the last 7 days, providing recent and actionable insights.

• Clicking on any line point in the report allows you to View Related Records, displaying a list of all calls associated with that deal stage, and will open the Transcription Listing Screen with the relevant filters already applied for quick and focused analysis.
• Add this report to your dashboard by clicking on the Add widget button, choosing the conversations filter on the left panel then selecting the report and clicking on the Add to dashboard option.
• Customization Tips
  • You can apply Time, Period, or user filters to tailor the report view to your needs.
  • This report can be customized to suit your needs, leveraging the robust reporting engine.

Usage

• Track how frequently users interrupt others during calls, helping identify areas where communication can be improved for smoother interactions.
• Understand the impact of interruptions on overall call effectiveness, enabling teams to foster a more balanced and respectful conversation environment.
• Use the report to pinpoint users who might benefit from communication training, aiming to reduce interruptions and improve their call etiquette.