Call Sentiment Analysis by Platform Report Follow

The Call Sentiment Analysis by Platform Report enables you to evaluate calls based on sentiment—negative, positive, or neutral—across different platforms. This visualization provides actionable insights into customer interactions and platform performance.

• The data is displayed as a stacked bar chart, offering an intuitive visual representation of sentiment distribution.
• Data Categorization
  • Platform: Highlights the platform on which calls were made.
  • Sentiment: Breaks down call sentiments into negative, positive, and neutral categories.
• The report uses the total number of calls as the metric for sentiment analysis.
• Sentiments are visually differentiated within each platform’s bar for easy comparison.
• The report automatically displays data for the Last 30 Days, with the option to adjust this range.
• Drill-down functionality is available so you can click on the Bar to view the list of records. You can also View Related Activities by clicking on the "Actions" button of this widget which should open a detailed view of the activities associated.

• Add this report to your dashboard by clicking on the Add widget and choosing the system or activity filter on the left panel then selecting the report and clicking on the Add to Dashboard option.
• Customization Tips
  • You can apply Time, Period, or user/team filters to tailor the report view to your needs.
  • This report can be customized to suit your needs, leveraging the robust reporting engine.

Usages

• Intuitive visualization of sentiment data.
• Actionable insights for improving customer experience.
• Comprehensive drill-down capability for granular details.
• Full flexibility with report customization.