The Call Sentiment Analysis Over Time Report allows you to evaluate the distribution of call sentiments—negative, positive, or neutral—over a specific period. This report provides actionable insights into trends in customer interactions over time.
- The report uses a stacked bar chart to display sentiment trends over time, offering an intuitive view of changes in call sentiments.
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Data Categorization
- Start Date: Represents the time intervals for analyzing sentiment trends.
- Sentiment: Breaks down calls by negative, positive, or neutral sentiments.
- The report quantifies sentiments using the total number of calls in each time interval.
- Sentiments are visually stacked within each bar to compare time intervals easily.
- The report automatically shows data for the Last 30 Days, with options to adjust the date range as required.
- Drill-down functionality is available so you can click on the Bar to view the list of records. You can also View Related Activities by clicking on the "Actions" button of this widget which should open a detailed view of the activities associated.
- Add this report to your dashboard by clicking on the Add widget and choosing the system or activity filter on the left panel then selecting the report and clicking on the Add to Dashboard option.
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Customization Tips
- You can apply Time, Period, or user/team filters to tailor the report view to your needs.
- This report can be customized to suit your needs, leveraging the robust reporting engine.
Usages
- Clear visualization of sentiment trends over time.
- Insights into the effectiveness of customer interaction strategies.
- Ability to focus on specific calls with the drill-down feature.
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