Call Volume by Platform Report Follow

The Call Volume by Platform Report presents a clear analysis of call distribution across various platforms using a pie chart. This report enables you to easily view the total number of calls handled by each platform, along with the percentage breakdown for better insight into the distribution.

• The report displays outbound calls made/logged using different platforms: Numbers, Percentages, and Platforms.
• It is available to view as a pie chart by default.
• Drill-down functionality is available so you can click on the pie slice to view the list of the calls.
• You can also View Related Activities by clicking on the "Actions" button of this widget which should open a detailed view of the activities associated.

• Add this report to your dashboard by clicking on the Add widget and choosing the system or activity filter on the left panel then selecting the report and clicking on the Add to Dashboard option.
• Customization Tips
  • You can apply Time, Period, or user/team filters to tailor the report view to your needs.
  • This report can be customized to suit your needs, leveraging the robust reporting engine.

Usages

• Gain insights into which platforms are receiving the highest or lowest call volumes, allowing you to prioritize resources accordingly.
• By understanding platform preferences, you can enhance the user experience on the most frequently used platforms.
• Track changes in call volumes over time to identify shifts in platform usage trends and adapt your strategies accordingly.