Call Volume by Platform over Time Report Follow

The Call Volume by Platform Over Time Report offers a comprehensive view of call distribution across various platforms, broken down into daily/monthly/weekly statistics. By presenting a detailed timeline of call activity, this report helps you track platform-specific performance trends and understand how call volumes fluctuate over time. It is a powerful tool for analyzing call traffic patterns and gaining insights into the day-to-day performance of each platform.

• The report displays outbound calls made/logged using different platforms:  Start Date, Number of Calls, Platforms
• It is available to view as a line chart by default
• Drill-down functionality is available so you can click on the Line Chart Points to view the list of the calls.
• You can also View Related Activities by clicking on the "Actions" button of this widget which should open a detailed view of the activities associated

• Add this report to your dashboard by clicking on the Add widget and choosing the system or activity filter on the left panel then selecting the report and clicking on the Add to Dashboard option.
• Customization Tips
  • You can apply Time, Period, or user/team filters to tailor the report view to your needs.
  • This report can be customized to suit your needs, leveraging the robust reporting engine.

Usages

• Identify daily call volume trends for each platform to understand peak and off-peak times, aiding in better planning and resource allocation.
• Track how each platform performs over time and spot any irregularities or sudden changes in call activity.
• Compare call activity between platforms to identify which channels are most effective for engaging customers or handling inquiries.
• Simplify the process of generating reports for compliance purposes or sharing insights with external stakeholders.