This report provides an overview of the volume of calls made by each user, organized by tracker. It is designed to help you analyze user activity and understand call distribution patterns across various trackers efficiently.
- The report is presented in a grid format, offering a clear and concise summary of user activity.
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Columns Displayed
- User Name: Identifies the user who made the calls.
- No. of Calls: This shows the total number of calls taken by the user for each tracker.
- The data is categorized by tracker, allowing you to analyze call distribution effectively.
- The report automatically displays data for the Last 30 Days. You can adjust this range to suit your analysis needs.
- Drill-down functionality is available so you can click on the Bar to view the list of records. You can also View Related Activities by clicking on the "Actions" button of this widget which should open a detailed view of the activities associated.
- Add this report to your dashboard by clicking on the Add widget and choosing the system or activity filter on the left panel then selecting the report and clicking on the Add to Dashboard option.
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Customization Tips
- You can apply Time, Period, or user/team filters to tailor the report view to your needs.
- This report can be customized to suit your needs, leveraging the robust reporting engine.
Usages
- Quick access to summarized data.
- Intuitive categorization for targeted analysis.
- Drill-down feature for granular details.
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