Talk-to-Listen Ratio of Users over Time Report Follow

The Talk-to-Listen Ratio of Users over Time Report offers valuable insights into the average talk-to-listen ratio of each user over time. This line chart report helps teams track how communication dynamics evolve and ensure a balanced conversation flow, fostering better engagement and customer interactions.

• The report is presented as a line chart, offering a clear visual representation of the average talk-to-listen ratio over time, with data plotted by the start date of calls for a detailed time-based analysis.
• The report measures the talk-to-listen ratio as a percentage, giving a precise view of communication dynamics for each user.
• The data is segmented by owner (user), allowing for an individualized breakdown of performance across different users.
• Data is aggregated by calculating the average talk-to-listen ratio for all calls made by each user during the selected period, providing a comprehensive view of overall performance.
• The report defaults to the last 7 days, providing recent and actionable insights.

• Clicking on any line point in the report allows you to View Related Records, displaying a list of all calls associated with that deal stage, and will open the Transcription Listing Screen with the relevant filters already applied for quick and focused analysis.
• Add this report to your dashboard by clicking on the Add widget button, choosing the conversations filter on the left panel then selecting the report and clicking on the Add to dashboard option.
• Customization Tips
  • You can apply Time, Period, or user filters to tailor the report view to your needs.
  • This report can be customized to suit your needs, leveraging the robust reporting engine.

Usage

• Track the talk-to-listen ratio to ensure a balanced conversation flow during calls.
• Monitor the ratio over time to measure the impact of training or communication strategies.
• Analyze individual user performance and identify areas for improvement in client interactions.