Call Type Distribution Report Follow

The Call Type Distribution Report provides a clear visualization of the ratio between outbound and inbound calls using a pie chart. This report is specifically designed to help you analyze the total number of inbound and outbound calls over a defined time range, offering valuable insights into call patterns and trends.

• The report displays outbound and inbound calls: Numbers and Percentages.
• It is available to view as a pie chart by default.
• Drill-down functionality is available so you can click on the pie slice to view the list of the calls.
• You can also View Related Activities by clicking on the "Actions" button of this widget which should open a detailed view of the activities associated.

• Add this report to your dashboard by clicking on the Add widget and choosing the system or activity filter on the left panel then selecting the report and clicking on the Add to Dashboard option.
• Customization Tips
  • You can apply Time, Period, or user/team filters to tailor the report view to your needs.
  • This report can be customized to suit your needs, leveraging the robust reporting engine.

Usages

• Monitor the efficiency of teams handling inbound and outbound calls, and identify areas for improvement.
• Gain insights into the balance between inbound and outbound calls, helping you understand communication trends.
• Use the insights to enhance the customer journey by ensuring inbound queries are handled efficiently and outbound outreach aligns with customer expectations.