Talk Speed Over Time Report Follow

The Talk Speed of Users Over Time report provides a comprehensive overview of the average talk speed for all calls made by users within a selected time frame. By analyzing this data, teams can identify communication patterns, ensure balanced conversations, and foster effective engagement with clients and colleagues. These insights contribute to improving overall communication quality during calls.

• The report is presented as a line chart, providing a clear visual representation of user talk speed over time, with data plotted by the start date of calls for a detailed time-based analysis.

• The report measures the average talk speed in words per minute (wpm) to assess communication dynamics.
• Data is segmented by user (Owner) for detailed performance insights.
• Aggregates the average talk speed across all calls for each user.
• By clicking on the Line points in the chart, you can view related records, displaying a list of all calls associated with the selected user and their talk speed.
• The report defaults to the last 7 days, providing recent and actionable insights.

• Add this report to your dashboard by clicking on the Add widget button, choosing the conversations filter on the left panel then selecting the report and clicking on the Add to dashboard option.
• Customization Tips
  • You can apply Time, Period, or user filters to tailor the report view to your needs.
  • This report can be customized to suit your needs, leveraging the robust reporting engine.

Usage

• Track the average talk speed of users to ensure conversations are clear, balanced, and effective.
• Pinpoint users who may need to adjust their talk speed for better customer understanding or more efficient communication.
• Observe changes in talk speed before and after training sessions or process updates to evaluate their impact on performance.