Talk Speed of Users Over Time Report Follow

The Talk Speed of Users Over Time report provides actionable insights into the average talk speed of each user over a specified period. By examining this data, teams can uncover trends in communication speed, ensuring balanced and effective conversations with clients and colleagues. This fosters better engagement and enhances overall communication quality during calls.

• The report is presented as a line chart, providing a clear visual representation of user talk speed over time, with data plotted by the start date of calls for a detailed time-based analysis.
• The report measures the average talk speed in words per minute (wpm) to assess communication dynamics.
• Data is segmented by user (Owner) for detailed performance insights.
• Aggregates the average talk speed across all calls for each user.
• By clicking on the Line points in the chart, you can view related records, displaying a list of all calls associated with the selected user and their talk speed.
• The report defaults to the last 7 days, providing recent and actionable insights.

• Add this report to your dashboard by clicking on the Add widget button, choosing the conversations filter on the left panel then selecting the report and clicking on the Add to dashboard option.
• Customization Tips
  • You can apply Time, Period, or user filters to tailor the report view to your needs.
  • This report can be customized to suit your needs, leveraging the robust reporting engine.

Usage:

• Monitor user talk speed to ensure agents maintain an optimal pace for better clarity and engagement.
• Measure changes in talk speed before and after training sessions to evaluate performance improvements.
• Correlate talk speed with customer feedback to refine communication strategies.