Talk-to-Listen Ratio by Users Report Follow

This report examines the average talk-to-listen ratio for each user across various platforms. It provides valuable insights into how users interact during calls, helping to understand their communication style and effectiveness.

• The report is presented as a summarized grid-type report providing a clear visual representation of the talk-to-listen ratio by users.
• Data is segmented by user (Owner) for detailed performance insights.
• The report measures the average of Talk-to-Listen Ratio of all calls for a user.
• The report is pre-set to display data for the default date range of the last 30 days, with the option for users to adjust the date range as needed.

• Clicking on any number in the report allows you to View Related Records, displaying a list of all calls associated with that deal stage, and will open the Transcription Listing Screen with the relevant filters already applied for quick and focused analysis.
• Add this report to your dashboard by clicking on the Add widget button, choosing the conversations filter on the left panel then selecting the report and clicking on the Add to dashboard option.
• Customization Tips
  • You can apply Time, Period, or user filters to tailor the report view to your needs.
  • This report can be customized to suit your needs, leveraging the robust reporting engine.

Usage

• Assess whether users are effectively balancing speaking and listening during calls.
• Highlight users with skewed ratios who may benefit from communication training.
• Use the insights to foster more engaging and balanced conversations with clients.