Talk-to-Listen Ratio Over Time Report Follow

The Talk-to-Listen Ratio Over Time Report provides insights into the average talk-to-listen ratio for all calls over a specific period, helping teams understand the balance of speaking and listening during calls. By analyzing this data, teams can identify trends in communication dynamics and enhance overall engagement with clients and colleagues.

• The report is presented as a line chart, offering a clear visual representation of the average talk-to-listen ratio over time, with data plotted by the start date of calls for a detailed time-based analysis.
• The report measures the talk-to-listen ratio as a percentage, giving a precise view of communication dynamics for each user.
• The data is segmented by owner (user), allowing for an individualized breakdown of performance across different users.
• Data is aggregated by calculating the average talk-to-listen ratio for all calls made by each user during the selected period, providing a comprehensive view of overall performance.
• The report defaults to the last 7 days, providing recent and actionable insights.

• Clicking on any line point in the report allows you to View Related Records, displaying a list of all calls associated with that deal stage, and will open the Transcription Listing Screen with the relevant filters already applied for quick and focused analysis.
• Add this report to your dashboard by clicking on the Add widget button, choosing the conversations filter on the left panel then selecting the report and clicking on the Add to dashboard option.
• Customization Tips
  • You can apply Time, Period, or user filters to tailor the report view to your needs.
  • This report can be customized to suit your needs, leveraging the robust reporting engine.

Usage

• Track the talk-to-listen ratio over time to ensure that conversations are balanced, helping users avoid dominating discussions and improve active listening.

• Identify trends in individual user communication by analyzing their talk-to-listen ratio, enabling better coaching and personalized feedback to enhance interaction quality.

• Assess the effectiveness of communication training programs by comparing talk-to-listen ratios before and after training sessions, helping to refine future training efforts.