Messenger

Introduction to Messenger

• What is messenger?
• Difference between visitor, contact and verified contact?
• Activating the Messenger
• Chat Messenger Licenses and Cost

Configuring the Messenger

• Setting up the welcome message
• Configure messenger appearance
• Configure your office hours and availability
• How to configure email requirement to start conversation?
• How to Enable/Disable sounds for messenger?

Installing Messenger

• Messenger - JS API Methods

Secure your workspace

• Whitelist your trusted domain for messenger
• Configure if your customer can send attachments via Messenger

Manage Messenger Preferences

• Setup Notification Preferences for chat messages
• Personalize Assignment Preferences
• Personalize Messenger Inbox

Working with Messenger

• View Recent Conversations and Recent Page Views
• Track Custom Events
• Creating and Managing Canned Responses
• Search and Filter the conversations
• Tagging the conversations
• Use an email address to start a conversation

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Additional Information

• Supported attachment types
• What is contact impersonation